Refund & Return Policy

By placing an order, you confirm that you have read, understood, and agreed to the following policies.

1. Order Cancellation

If you need to modify or cancel your order, please contact us within 24 hours of placing it.

Once your order has entered processing or packaging, we may no longer be able to cancel or modify it.

To request assistance, please contact:
📧 support@buymirano.com

2. Returns & 90-Day Money-Back Guarantee

We proudly offer a 90-Day Money-Back Guarantee.

You have 90 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging
• All original accessories, manuals, and tags must be included
• Proof of purchase or order confirmation is required

To start a return request, please contact us at:

📧 support@buymirano.com

Once your return request is approved, we will provide:

• Return instructions
• The correct return address
• Additional return details if needed

⚠️ Please note:
The return address is NOT the same as the address shown on the shipping label. Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photo proof of the issue.

Claims submitted:

• after 7 days of delivery, or
• without photo evidence

may not be eligible for replacement or refund.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Personal care products
• Hazardous materials or flammable products

If you are unsure whether your item qualifies, please contact our support team before requesting a return.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• the item arrived damaged,
• defective, or
• the wrong item was received.

Original shipping fees are non-refundable.

Exchanges

The fastest way to exchange an item is to:

1. Request and complete a return
2. Place a new order for the desired item

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be:

• unused,
• unworn,
• in original packaging,
• and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us:

📞 +1 (888) 771-8359
📧 support@buymirano.com

Additional Policy Information

We reserve the right to refuse returns that show signs of:

• use,
• wear,
• physical damage,
• misuse,
• or abuse.

For any questions regarding your order, our support team is here to help.